MLA
Raisinghani, Mahesh S.,et al. "Intelligent Software Agents in E-Commerce." Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 1603-1606. http://doi:10.4018/978-1-59140-553-5.ch282
APA
Raisinghani, M. S., Klassen, C., & Schkade, L. L. (2005). Intelligent Software Agents in E-Commerce. In Khosrow-Pour, D.B.A., M. (Ed.), Encyclopedia of Information Science and Technology, First Edition (pp. 1603-1606). IGI Global. http://doi:10.4018/978-1-59140-553-5.ch282
Chicago
Raisinghani, Mahesh S. and Cristpoher Klassen, and Lawrence L. Schkade. "Intelligent Software Agents in E-Commerce." In Encyclopedia of Information Science and Technology, First Edition. edited by Mehdi Khosrow-Pour, D.B.A., 1603-1606. Hershey, PA: IGI Global, 2005. http://doi:10.4018/978-1-59140-553-5.ch282
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