Interactive Learning in Workplace Training

Interactive Learning in Workplace Training

Sibel Somyürek (Gazi University, Turkey)
DOI: 10.4018/978-1-4666-0137-6.ch027
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Abstract

This chapter investigates the major challenges encountered in workplace training and proposes an interactive learning environment model to overcome them. Due to the rapid nature of information change, companies need employees who remain open to new developments and continually refresh their job skills to gain a competitive advantage in the marketplace. The adoption of new knowledge and skills is both a key requirement and a challenge for companies. In addition to difficulties arising from learning and using new knowledge/skills, loss of organizational memory is a problem commonly faced by most organizations. Unless organizations capture the existing knowledge of their employees, they will repeat mistakes and waste time resolving previously solved problems. Providing relevant and accurate information to employees based on their current goals, knowledge, and experience in real time is also seen as an important challenge. This chapter examines these challenges and proposes an interactive learning environment model to address them.
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Background

Supporting the knowledge and performance of workers in modern job environments has become an increasingly complex, time-consuming, and costly task due to rapid changes in business activities. The amount of knowledge in the world has doubled in the past 10 years and will continue to double every 18 months, according to the American Society of Training and Documentation (ASTD) (Gonzalez, 2004). During the previous 300 years, a person had been considered educated if they had a prescribed stock of formal knowledge. Today, however, because of the exponential growth in available information, a person is considered educated if they have learned how to learn and continue to learn (Drucker, 1994, p. 8). As recently as five decades ago, a man could learn how to drive a tractor and have that job skill remain useful for 40 years or more. Now a person learns how to use a software program and can use the skill for probably 18 months (Moe & Blodgett, 2000, p. 228). Therefore, in this century, individuals have to remain open to new knowledge and developments and need to search for and read information to remain up-to-date (Kawase, Herder, & Nejdl, 2009).

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