MLA
Schultze, Ulrike and Anita D. Bhappu. "Internet-Based Customer Collaboration: Dyadic and Community-Based Modes of Co-Production." Electronic Commerce: Concepts, Methodologies, Tools, and Applications. IGI Global, 2008. 1881-1901. Web. 26 Apr. 2018. doi:10.4018/978-1-59904-943-4.ch147
APA
Schultze, U., & Bhappu, A. D. (2008). Internet-Based Customer Collaboration: Dyadic and Community-Based Modes of Co-Production. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1881-1901). Hershey, PA: IGI Global. doi:10.4018/978-1-59904-943-4.ch147
Chicago
Schultze, Ulrike and Anita D. Bhappu. "Internet-Based Customer Collaboration: Dyadic and Community-Based Modes of Co-Production." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, ed. Annie Becker, 1881-1901 (2008), accessed April 26, 2018. doi:10.4018/978-1-59904-943-4.ch147
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