Introducing E-Government in Kazakhstan: The Concept of E-Democracy for the State-Public Interaction

Introducing E-Government in Kazakhstan: The Concept of E-Democracy for the State-Public Interaction

Aida Kuatova (University of Interntional Business, Kazakhstan), Togzhan Bekbasarova (University of International Business, Kazakhstan) and Ruslan Abdrashev (University of International Business, Kazakhstan)
DOI: 10.4018/978-1-7998-2551-7.ch001


The concepts of e-democracy and e-government in Kazakhstan have been introduced as innovative technologies for the interaction of state power with civil society institutions. Digital technologies are considered in the light of implementing the principles of cooperation, conscientious fulfillment of the state, and population obligations. Promoting such issues increases public services, helps to create new conditions for ensuring transparency and honesty of the state system, strengthens trust between the parties, promotes further societal democratization, and raises the main aspects of national security. Discussing/sharing experiences, we appeal to scholars in political sciences and state officials, to contribute to the background for justification/implementation of new technologies and ways of cooperation between state authorities and the population. The chapter outlines effective ways of state development to be a competitive subject of international relations able adequately to meet the contemporary challenges, keeping up with the times and puts the interests of the population first.
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Theoretical Framework

So, the introduction of the “e-democracy” system allows:

  • To ensure quality of electronic information services, which generally affects improvement of the quality of all other public services;

  • E-services can reduce corruption, increase transparency of state bodies and equalize the opportunities of citizens at the stage of obtaining information about public services;

  • At the stage of transition of the country from state centralized governance to local decentralized governance, provision of services to the population through websites will reduce negative consequences of transfer of the competence from one body to another one (Arkhipova, 2016).

A key element of e-democracy is e-government, which is formed through transformation of functions of providing governance services to the population. Legitimacy of e-government is ensured by real increase in efficiency of public administration, improvement in quality of services provided by the state and a strong social policy.

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