Islamic Ethics and Conflict Management

Islamic Ethics and Conflict Management

Copyright: © 2021 |Pages: 25
DOI: 10.4018/978-1-7998-5295-7.ch010


Islamic ethics provides a compact infrastructure for conflict management. Islamic ethics mandates maintaining a shura (expert or advisory council) as a permanent feature of the society or an organisation to handle conflicts amicably. Appointment of a muslih (mediator) in case of a conflict must be a key feature of workplace according to Islamic ethics with responsibilities of (1) verifications and (2) nasihah (advice). The Qur'an gives precise guidance toward conflict management and resolution with prescribed hierarchy by directing believers to refer to the Qur'an and Prophetic traditions to settle disputes. This chapter discusses that the impact of religion and religiosity at the workplace cannot be ignored in almost all aspect of management; it takes even more importance when it comes to developing conflict management strategies.
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Islam as a religion is considered a holistic way of life (Dīn) for the believers providing guidelines for every facet of life while conflict management is not an exception. Religion when considered as a principle of life implies an integrated approach to life including both personal and work life through Islamic theology and faith (Imān). Religiosity by its very nature has always been a strong moderator of actions and behaviour from Protestant, Confucius to Islamic work ethics. Although conflict management theories exist in every society, however, usually these focused on the causes, types, nature, and the temporal strategies to conflict management rather than the theological moderators for lasting conflict resolutions. Managers consider conflict as a negative issue that may lead to loss of in productivity if not resolved, which in many instances is true, but Islamic work ethics view conflict as positive and inherent to human makeup.

This chapter will focus on the holistic approach of Islamic work ethics for effective conflict management approaches ranging from parties in the conflict to others surrounding the situation to discharge their responsibilities according to the guiding principles of Islam. Therefore, in Islamic work ethics all disputes are to be filtered through the teachings of al-Qur’ān and Sunnah.

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