Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program

Keeping the Flame Alive: Sustaining a Successful Knowledge Management Program

Eliot Rich (University of Albany, USA) and Peter Duchessi (University of Albany, USA)
DOI: 10.4018/978-1-59904-933-5.ch009
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Abstract

This case study looks at how to keep a knowledge management initiative going after it has been successful for a couple of years. This organization found that continuously measuring benefits from the knowledge management system and keeping the knowledge in the system fresh and relevant were key to long-term success. However, achieving this was difficult as improving quality added more work to the already-busy managers and measuring worth was difficult.

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