Abstract
The existing Enterprise Architecture Frameworks support the silos created by local government departmental requirements. However, as the concept of collaborative government progresses, this architecture will need to change so that it becomes a platform shared across many different services. For example, various functions of government, such as immigration, social security, and health services, regularly collaborate with one another to provide better service, without having many citizen touch points. This requires corresponding enterprise architecture for each department, referred to as a Collaborative Enterprise Architecture Framework (CEAF). The CEAF will provide advantages in the use of advancements in communication, security, and cloud-computing technology. Nowadays, when technological upheaval is imminent, an EAF must be refined and tuned. A study of the key elements of a CEAF would reduce resource usage based on physical layers of servers and client devices (optimisation of the infrastructures or databases), especially power usage. Similarly, it will propose high-level strategies to attain green ICT. This chapter will explore how CEAF can help incorporate SOA, cloud computing, mobile technology, and enhanced security to facilitate collaboration. This will offer organisations a framework for publishing and subscribing to data, information, knowledge, and intelligence services.
TopCollaborative Enterprise Architecture Framework
The modern business era is particularly adept at using information and communication technologies (ICT) to capitalise on global opportunities to collaborate.
This chapter intends to give readers an understanding of the need for Smart Governments, and provide them with a Collaborative Enterprise Architecture Framework.
Smart services require a shift in the way local governments design services. Due to information and financial constraints, individual departments develop most of the services with only a particular service offering. This cosmos of complex systems, which changes as business and technology needs change, is supported by the existing Enterprise Architecture Framework (EAF). As departments move toward data sharing and achieving goals together, EAF must incorporate this. For example, transport, trade, agriculture, and tourism can work together to create more jobs and improve economic development of the country, if they can share data on economic development and other activities. Once all the required data from different systems can be integrated in a way that creates a balanced “ecosystem” feeding into each other’s requirements and growth, a Collaborative Enterprise Architecture Framework (CEAF) appears. CEAF is multiple organisations sharing business processes and information for a win-win outcome, without compromising their own legislative and departmental requirements. CEAF revolves around the sharing of various information system-related resources in a well-defined context, without compromising organisational responsibilities. These can include exchange of data, information, processes, and knowledge. When multiple organisations, or even departments, share these resources, they move the participating group toward collaboration.
Global planning is underway for further development and formalisation to provide governments with the ability to develop shared services that meet citizen requirements from a one-stop online shop. This provides efficient and cost-effective services.