Key Issues in E-Government and Public Administration

Key Issues in E-Government and Public Administration

Rhoda C. Joseph (School of Business Administration, USA) and David P. Kitlan (School of Business Administration, USA)
Copyright: © 2008 |Pages: 11
DOI: 10.4018/978-1-59904-857-4.ch001
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Abstract

Information and communication technologies (ICTs) are key elements supporting the growth of e-government initiatives. Public administration refers to the products and procedures that the government implements to interact with its constituents: citizens, businesses, employees, and other governments. To address the needs of these different constituents, a wide variety of government services are necessary. This chapter examines the impact of e-government on public administration from both the constituent and service perspectives. The chapter presents a holistic view of both challenges and advantages of implementing e-government in the area of public administration.

Key Terms in this Chapter

Early Adopters: Refers to the population of users that are among the first to purchase or use a new technology.

Internet: Public network of computers, including servers and client machines.

Intranet: Private network of computers supporting a business or organization.

Innovation: A product, process or idea that is perceived as novel to the user or audience.

E-Government: Government functions and services administered to citizens, businesses, employees and other government agencies via the use of the Internet. The four main categories are: government to citizens (G2C); government to businesses (G2B); government to employees (G2E); and government to government (G2G).

Laggards/LateAdopters: Refers to the population of users that adopt an innovation at a much later time.

Public administration: Refers to the products and procedures that the government implements to interact with its constituents: citizens, businesses, employees and other governments.

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