MLA
Berler, Alexander, et al. "Key Performance Indicators and Information Flow: The Cornerstones of Effective Knowledge Management for Managed Care." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 2808-2828. https://doi.org/10.4018/978-1-59904-933-5.ch229
APA
Berler, A., Pavlopoulos, S., & Koutsouris, D. (2008). Key Performance Indicators and Information Flow: The Cornerstones of Effective Knowledge Management for Managed Care. In M. Jennex (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 2808-2828). IGI Global. https://doi.org/10.4018/978-1-59904-933-5.ch229
Chicago
Berler, Alexander, Sotiris Pavlopoulos, and Dimitris Koutsouris. "Key Performance Indicators and Information Flow: The Cornerstones of Effective Knowledge Management for Managed Care." In Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, 2808-2828. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-933-5.ch229
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