A Knowledge Integration Approach for Organizational Decision Support

A Knowledge Integration Approach for Organizational Decision Support

Kee-Young Kwahk (Kookmin University, Korea), Hee-Woong Kim (National University of Singapore, Singapore) and Hock Chuan Chan (National University of Singapore, Singapore)
DOI: 10.4018/978-1-60566-058-5.ch097
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Abstract

This study proposes a new methodology that facilitates organizational decision support through knowledge integration across organizational units. For this purpose, this study develops a decision support loop and explains how to organize individual knowledge related to a specific business problem and formulate and test the organized knowledge using cognitive modeling techniques for decision support. This study discusses the proposed approach in the context of an application case involving a beverage company. The application case shows the validity and usefulness of the proposed approach.

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