Knowledge Management and Records Management and Competitive Advantage in Business

Knowledge Management and Records Management and Competitive Advantage in Business

Alphonse Juma (Moi University, Kenya) and Nelly Mzera (Moi University, Kenya)
Copyright: © 2017 |Pages: 14
DOI: 10.4018/978-1-5225-1965-2.ch002
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This chapter does not seek to start or close a debate about Knowledge management (KM) versus Records Management (RM) differences to organisations. Our humble purpose is to review literature and show how KM and RM help organisations to have competitive advantage both from the public and private sectors. The chapter first examines the knowledge and records concept by presenting the definitions to circumscribe their differences. Secondly, an understanding of knowledge management is done by presenting and defining the key concepts. Thirdly, a discussion on the nexus between knowledge management and records management is given by presenting reviews from literature related to the areas. Fourthly, records management and knowledge management in enhancing competitive advantage are discussed. Last but not list, the chapter discusses knowledge management enablers in organisations; and technologies and applications for knowledge management.
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Knowledge Management And Records Management

Just like the definition of knowledge, there is no agreed definition yet of “knowledge management” even among practitioners. Mahila (2007) stated that knowledge management is not one single discipline, but an integration of numerous endeavours and fields of study. In agreement, Hafeez-Baig and Gururajan (2012) and Meihami and Meihami (2014) opine that knowledge management is a multifaceted concept and activity. Historically, knowledge has always been managed, at least implicitly and according to Anonymous (n.d), its management is a mix of strategies, tools, and techniques such as: storytelling, peer-to-peer mentioning, and learning from mistakes, for example. In essence, the mentioned strategies, tools, and techniques have precedents in education, training, and artificial intelligence practices and thus making it both easy and difficult to define what knowledge management is.

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