Knowledge Management Practices in Brazilian Software Organizations: The Case of SERPRO

Knowledge Management Practices in Brazilian Software Organizations: The Case of SERPRO

Tatiana de Almeida Furquim (SERPRO and University of Brasília, Brazil) and Sueli Angelica do Amaral (University of Brasília, Brazil)
DOI: 10.4018/978-1-61692-886-5.ch013
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This chapter explores knowledge management practices in a software organization. It argues that software companies are knowledge intensive organizations and therefore they must properly address the matter of knowledge management. This case study highlights the importance of understanding the practices of knowledge management and describes knowledge acquisition, protection, transfer, and application practices in the context of a Brazilian software organization. The authors hope that this chapter increases understanding of existing knowledge practices in software organizations.
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Software development and maintenance are knowledge intensive activities. Fast technology development and reduced time to market make software business thoroughly dynamic. Software organizations in general must rely upon the ability of its software engineers to adapt to a challenging environment and, in consequence, their results can be highly influenced by its intellectual capital. In this context, knowledge management can be one influential factor affecting software organizations’ performance and therefore must be properly addressed.

Specifically regarding the software engineering context of a Brazilian software organization, results of a recent survey (Furquim, Oliveira, and Amaral, 2007) show that knowledge repositories were not used by software practitioners, who preferred to use the organization’s software process portal as a knowledge base. These results motivated the development of this case study to understand which knowledge management practices are developed at the referred Brazilian software organization.

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