Knowledge Management to Promote Organizational Change in India

Knowledge Management to Promote Organizational Change in India

Juha Kettunen (Turku University of Applied Sciences, Finland) and Manodip Ray Chaudhuri (Future Business School, India)
DOI: 10.4018/978-1-61692-886-5.ch019
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This chapter contributes to the literature of knowledge management by providing a conceptual framework to promote organizational change. The chapter demonstrates that knowledge management can be used as a general framework which integrates the approaches of strategic and change management. A business company is an organization that must continually respond to environmental change and adjust to fluctuations to gain competitive advantage. Business intelligence produces tacit and explicit information about the markets that are used in the strategy process. The tools of change management provided in this chapter can be used in different kinds of organisations to increase competitiveness for the future. In addition, this chapter presents cases of successful change management. This chapter is useful for those who want to enhance change to increase competitive advantage of companies and other organisations.
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Knowledge Management As An Overall Framework

Successful and widespread management approaches can be transmitted to other organizations via repetition. The success of a management approach is also enhanced if it sounds reasonable, if its definition is malleable enough so that its adoption creates little cognitive dissonance (Birnbaum, 2000). A prominent feature in the management literature and consulting business is that new management approaches emerge and meet in the organisations. Once dissonance exists, the new management approaches challenge the old approaches. A cognitive and practical challenge is to combine the old and new management approaches in working life and use them flexible in different situations.

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