Knowledge Management Strategies for Web 2.0 Integration

Knowledge Management Strategies for Web 2.0 Integration

R. Todd Stephens (AT&T Corporation, USA)
DOI: 10.4018/978-1-59904-603-7.ch006
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Abstract

This chapter examines the elements of the new Web 2.0 technology base and discusses a framework for implementing into the typical knowledge store. The collaborative environment opens the door to move away from the traditional command and control of information that exists through out the organization to a more collaborative environment based on trust. The rapid growth of information and the advancements in knowledge store technology has created an environment where organizations can expand the value and utility generated by integrating the Web 2.0 technologies. While the definition of web 2.0 varies, the basic idea of user contributed content dynamically alters the lifecycle of knowledge itself. This analysis should present the reader with several different integration techniques including component integration and complete application replacement.

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