Knowledge Management Technologies, Applications, and Implementation in the Public Sector: An Explorative Review

Knowledge Management Technologies, Applications, and Implementation in the Public Sector: An Explorative Review

Yousif Abdullatif Albastaki (Ahlia University, Bahrain), Adel Ismail Al-Alawi (University of Bahrain, Bahrain) and Sara Abdulrahman Albassam (Arabian Gulf University, Kuwait)
DOI: 10.4018/978-1-5225-9639-4.ch001

Abstract

The purpose of this chapter is to emphasize the various but major aspects essential to advance knowledge management (KM) as nations progress and deal with the technological explosion that began during the early 1990s and upsurged dramatically ever since. The focus in this chapter, however, is the several ways in which technology was introduced, resisted, and finally accepted and adapted to, as well as the different ways it has and can still affect the industry in private and public sectors, negatively and positively. Through this literature review, different perceptions, opinions, solutions and suggestions are introduced to regulate the simultaneous coexistence of technology and people in the field of knowledge management development using articles from 1990s to 2018. A discussion is also introduced with supporting and opposing arguments in regard to the different perceptions the authors have proposed.
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Knowledge And Knowledege Management

Knowledge is one of the major aspects that could lead an organization to excel. Because of its crucial role in organizational success, knowledge should be leveraged. Tiwana (2002, as cited in McNab, 2006) defined organizational knowledge as employees’ insights, actions, and beliefs that could be shared with other employees to provide the working environment with new sources of information and new experiences. Moreover, Al-Alawi et al. (2007) defined knowledge as a combination of experience, values, contextual information and expert insight that helps evaluate and incorporate new experiences and information. Knowledge not only exists in documents and repositories, but it becomes embedded in people’s minds over time, and it is demonstrated through their actions and behaviors. (p. 22)

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