MLA
Iandoli, Luca, and Giuseppe Zollo. "Knowledge at Work in Software Development: A Cognitive Approach for Sharing Knowledge and Creating Decision Support for Life-Cycle Selection." Causal Mapping for Research in Information Technology, edited by V.K. Narayanan and Deborah J. Armstrong, IGI Global, 2005, pp. 312-342. https://doi.org/10.4018/978-1-59140-396-8.ch013
APA
Iandoli, L. & Zollo, G. (2005). Knowledge at Work in Software Development: A Cognitive Approach for Sharing Knowledge and Creating Decision Support for Life-Cycle Selection. In V. Narayanan & D. Armstrong (Eds.), Causal Mapping for Research in Information Technology (pp. 312-342). IGI Global. https://doi.org/10.4018/978-1-59140-396-8.ch013
Chicago
Iandoli, Luca, and Giuseppe Zollo. "Knowledge at Work in Software Development: A Cognitive Approach for Sharing Knowledge and Creating Decision Support for Life-Cycle Selection." In Causal Mapping for Research in Information Technology, edited by V.K. Narayanan and Deborah J. Armstrong, 312-342. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-396-8.ch013
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