Knowledge Worker Profile: A Framework to Clarify Expectations

Knowledge Worker Profile: A Framework to Clarify Expectations

Gulgun Kayakutlu (Istanbul Technical University, Turkey)
DOI: 10.4018/978-1-61520-721-3.ch010
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One of the major reasons for economic crisis of 2008-2009 is determined as value delivery. Major resource of value creation is the knowledge worker who works at different levels of an organisation. This study analyses knowledge worker studies in diverse disciplines, in order to determine the requests. The goal of the study is to propose a framework to clarify the skill requirements by integrating the requests at operational, team, organisational and inter-organisational levels with drivers provided by educating, attracting, motivating and retaining strategies. The framework facilitates employing the right employee for the right post while balancing the requests and the performance measures. This new vision will be beneficial for managers, human resource experts, and educators.
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Studies on knowledge worker take place mainly in information technology and management fields. In order to define a new profile for the knowledge worker, analysis in education, epistemology, psychology, economics and political science fields are reviewed as well. Previous research will be analysed grouped in common focus.

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