Linking the IT Balanced Scorecard to the Business Objectives at a Major Canadian Financial Group

Linking the IT Balanced Scorecard to the Business Objectives at a Major Canadian Financial Group

W. Van Grembergen (University of Antwerp – Antwerp Management School, Belgium), R. Saull (London Life, Canada) and S. De Haes (University of Antwerp – Antwerp Management School, Belgium)
Copyright: © 2004 |Pages: 23
DOI: 10.4018/978-1-59140-140-7.ch005

Abstract

The Balanced Scorecard (BSC) initially developed by Kaplan and Norton is a performance management system that enables businesses to drive strategies based on measurement and follow-up. In recent years, the BSC has been applied to information technology (IT). The IT BSC is becoming a popular tool, with its concepts widely supported and dispersed by international consultant groups such as Gartner Group, Renaissance Systems, Nolan Norton Institute, and others. As a result of this interest, the first real-life applications are starting to emerge. In this paper, the development and implementation of a departmental BSC within an Information Services Division (ISD) serving a Canadian financial group will be described and discussed. We use an IT BSC maturity model to determine the maturity level of the IT BSC under review.

Complete Chapter List

Search this Book:
Reset