Lotus Workforce Management-

Lotus Workforce Management-

Jerh. O’Connor (IBM, Ireland), Ronan Dalton (IBM, Ireland) and Don Naro (IBM, Ireland)
DOI: 10.4018/978-1-61520-967-5.ch073
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Abstract

Human Resources departments are often burdened with administrative tasks performed on behalf of employees who lack the tools necessary to complete these tasks themselves. A software approach known as self-service aims to streamline HR processes by providi

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