MLA
Willis, Dianne. "E-Mail and Communication." Encyclopedia of Information Science and Technology, First Edition. IGI Global, 2005. 1024-1029. Web. 22 Oct. 2018. doi:10.4018/978-1-59140-553-5.ch181
APA
Willis, D. (2005). E-Mail and Communication. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, First Edition (pp. 1024-1029). Hershey, PA: IGI Global. doi:10.4018/978-1-59140-553-5.ch181
Chicago
Willis, Dianne. "E-Mail and Communication." In Encyclopedia of Information Science and Technology, First Edition, ed. Mehdi Khosrow-Pour, D.B.A., 1024-1029 (2005), accessed October 22, 2018. doi:10.4018/978-1-59140-553-5.ch181
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