MLA
Pandey, Satyendra C., et al. "Managing Customer Knowledge in Service Economy: Proposing a Conceptual Model of CKM for Services." Banking, Finance, and Accounting: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2015, pp. 907-918. https://doi.org/10.4018/978-1-4666-6268-1.ch049
APA
Pandey, S. C., Shukla, M. K., & Maurya, U. K. (2015). Managing Customer Knowledge in Service Economy: Proposing a Conceptual Model of CKM for Services. In I. Management Association (Ed.), Banking, Finance, and Accounting: Concepts, Methodologies, Tools, and Applications (pp. 907-918). IGI Global. https://doi.org/10.4018/978-1-4666-6268-1.ch049
Chicago
Pandey, Satyendra C., Mahendra Kumar Shukla, and Upendra K. Maurya. "Managing Customer Knowledge in Service Economy: Proposing a Conceptual Model of CKM for Services." In Banking, Finance, and Accounting: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 907-918. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6268-1.ch049
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