Mobile Promotion

Mobile Promotion

Gonca Telli Yamamoto (Okan University, Turkey)
Copyright: © 2012 |Pages: 19
DOI: 10.4018/978-1-4666-1598-4.ch018
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Promotional Activities

Promotion is an instrument maintained through communication between the transmitter of the given message and the customer who receives it one-on-one. Deleon (2004, p.15) regards the mobile phone as a seductive advertising instrument compared to conventional advertisements. All promotion instruments which actually have a mobility feature can be evaluated as mobile, and they create a different category than other promotional instruments. The intended mobile promotion in this study is the promotions realized via the mobile instruments people carry on themselves. As mobile promotion is among the strong alternatives of mobile advertising together with the new technological expansions on this issue, it creates an impact with short-term changes of promotions on the basis of providing discount or additional products, which is used in conventional marketing. The messages that contain mobile coupons and mobile discount news are also among the mentioned mobile advertising promotions. According to MMA Global (2007), the mobile coupon is an electronic ticket solicited and/or delivered by the mobile phone that can be exchanged for a financial discount or rebate when purchasing a product or service. They are often distributed through SMS, MMS, Bluetooth and other mobile instruments. Mobile coupons are very useful promotional materials for stimulating a personal shopping desire as other advertising messages.

According to the E-marketer (2008), the mobile message advertising value will increase by five times from 810 million dollars in 2007 to 4.5 million dollars in 2012 (see Figure 1).

Figure 1.

US mobile advertising spending

According to the 2007-Q3 research of Dutch Mobile Promotions (Overview of mobile promotions in The Netherlands during 2007-Q3), a mobile promotion aims to achieve the objective of creating encouragement for the purchase of a product or service by mobility, by changing retail understanding with a mobile phone or a similar mobile instrument and with a mobile operator as a result of the motivation created through presenting certain discounts from retail channels, or extra bonuses, SMS’s or other certain valuable products as gifts to encourage the use of the mobile operator. Due to that, both advantages for the sales of the product are created, and the demand for the instruments and domains of the mobile services is reinforced.

Three different promotions can be created in the mobile environment. They are promotions based on the common attitude and consideration of both demand and supply, which is realized with the cooperation of company-led promotions to increase the demand, and customer-led promotions to increase the supply. Mobile promotions directed by companies are massively spread especially as SMS announcements. The functions of the mobile phone evolve towards marketing, and so, turn into a network marketing instrument. Furthermore, it does not only remain as network marketing, but also convert the mobile instrument into an entertainment platform through promotions such as m-advertising and m-entertainment. Technological and social systems converge and become blurred. It can also turn into m-advertising in time. However, in order to prevent it from turning into craziness, serious responsibilities are required to be undertaken by companies that realize the promotion. Otherwise, the conclusion of promotions may deviate from the purpose and their values may decrease.

Customer-led and supply-directed promotions are greatly important both in the production and marketing activity preferences of companies and in their long-term plans. As the first objective, they influence short-term sales and clarify the direction of the demand, and provide data to act accordingly. Somehow interrelated to mobile research, it may lead into the formation of results suitable for a good customer analysis in a short time.

Regardless of the promotional type, the important thing is to present the promotions to the customer at the time and place he or she wishes to watch them. This encounter means the performance of one-to-one marketing, though it is remote-controlled. In this method, results provided through a full time information exchange and delivery is very important in terms of reliability. This system enables not forcing information out aggressively, but asking people whether they want the promotion, and enabling the performance of arbitrary actions. Mobile promotions require extensive customer relations management.

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