A Model of Knowledge Management Success

A Model of Knowledge Management Success

Murray E. Jennex (San Diego State University, USA) and Lorne Olfman (Claremont Graduate University, USA)
DOI: 10.4018/978-1-59904-933-5.ch060


This article describes a knowledge management (KM) success model that is derived from observations generated through a longitudinal study of KM in an engineering organization and KM success factors found in the literature, which were modified by the application of these observations and success factors in various projects. The DeLone and McLean (1992, 2003) IS Success Model was used as a framework for the model, since it was found to fit the observed success criteria and provided an accepted theoretical basis for the proposed model.

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