Motivations and Barriers to Using Digital Healthcare

Introduction

The digital revolution has permeated nearly every aspect of modern life, including healthcare (Ehrenfeld, 2023; Goetz et al., 2023). With the advent of technologies such as telemedicine, electronic health records, wearable devices, and artificial intelligence, the digital healthcare industry is positioned at the vanguard of medical innovation (Mahajan et al., 2023). These advancements promise a transformative era in healthcare delivery by offering personalized care, improving access to medical services, and optimizing operational efficiencies (Visaria et al., 2023). Central to these advancements is the healthcare ecosystem, a complex and interconnected web of various stakeholders and entities working collaboratively to deliver medical care and promote health and well-being (Pundziene, Gerulaitiene, et al., 2023). It encompasses healthcare providers such as medical doctors, pharmacists, nurses, and therapists; institutions such as hospitals, clinics, and pharmacies; payers, including insurance companies and government health agencies; pharmaceutical and medical device manufacturers; research and academic institutions involved in medical research and training; technology providers offering digital health solutions; and, most importantly, patients and their families (Cerchione et al., 2023). Each entity plays a distinct role, yet they are interdependent, ensuring that healthcare services are delivered efficiently, effectively, and equitably. Regulations, technological advancements, socioeconomic factors, and changing patient needs all have an impact on the dynamics within this ecosystem, which makes it a dynamic system that is constantly adapting to improve health outcomes (Pillay, 2023). However, the use of digital healthcare technologies varies significantly across different sectors within the healthcare ecosystem. While some stakeholders have readily adopted these new methods, others remain hesitant or lag (Apell & Eriksson, 2023). This discrepancy raises a pivotal question: What are the motivations and barriers that influence the adoption rates of digital healthcare technologies? Answers to this question are crucial for understanding how to facilitate more widespread adoption and maximize the benefits these technologies can offer.

This chapter aims to:

• 1.

  Identify the primary motivations driving various stakeholders to adopt digital healthcare technologies.

• 2.

  Explore the significant barriers that impede the adoption of these technologies.

• 3.

  Understand the interplay between these motivations and barriers within a multisector framework that includes healthcare providers, policymakers, and consumers.

• 4.

  Provide insights that can guide cross-sector collaboration in overcoming identified barriers.

This chapter employs a multimethod approach, incorporating empirical research, surveys, and case studies to address its objectives. The study synthesizes findings from multiple sources to provide a comprehensive understanding of the factors that sway the adoption of digital healthcare technologies. Understanding the motivations for and barriers to using digital healthcare is not merely an academic exercise; it has real implications. Overcoming barriers is crucial not only for industry growth but also for improving healthcare outcomes across the board. Consequently, this chapter serves as a foundational resource for healthcare providers, policymakers, and industry leaders interested in promoting the effective use of digital healthcare technologies.