MLA
Wang, Mingzhong,et al. "Multiple-Step Backtracking of Exception Handling in Autonomous Business Process Management." Enterprise Information Systems: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2011, pp. 1081-1098. http://doi:10.4018/978-1-61692-852-0.ch413
APA
Wang, M., Chen, J., Ramamohanarao, K., & Unruh, A. (2011). Multiple-Step Backtracking of Exception Handling in Autonomous Business Process Management. In Management Association, I. (Ed.), Enterprise Information Systems: Concepts, Methodologies, Tools and Applications (pp. 1081-1098). IGI Global. http://doi:10.4018/978-1-61692-852-0.ch413
Chicago
Wang, Mingzhong and Jinjun Chen, Kotagiri Ramamohanarao, and Amy Unruh. "Multiple-Step Backtracking of Exception Handling in Autonomous Business Process Management." In Enterprise Information Systems: Concepts, Methodologies, Tools and Applications. edited by Information Resources Management Association, 1081-1098. Hershey, PA: IGI Global, 2011. http://doi:10.4018/978-1-61692-852-0.ch413
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