MLA
Lima, Ana, and Jorge Pacheco. "New Trends and Tools for Customer Relationship: Challenges in Digital Transformation." Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work, edited by Information Resources Management Association, IGI Global, 2021, pp. 1916-1934. https://doi.org/10.4018/978-1-7998-7297-9.ch095
APA
Lima, A. & Pacheco, J. (2021). New Trends and Tools for Customer Relationship: Challenges in Digital Transformation. In I. Management Association (Ed.), Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work (pp. 1916-1934). IGI Global. https://doi.org/10.4018/978-1-7998-7297-9.ch095
Chicago
Lima, Ana, and Jorge Pacheco. "New Trends and Tools for Customer Relationship: Challenges in Digital Transformation." In Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work, edited by Information Resources Management Association, 1916-1934. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-7297-9.ch095
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