MLA
Loureiro-Koechlin, Cecilia. "Online Communities: People and Processes." Systems Thinking and E-Participation: ICT in the Governance of Society, edited by Jose Rodrigo Cordoba-Pachon and Alejandro Elias Ochoa-Arias, IGI Global, 2010, pp. 174-185. http://doi:10.4018/978-1-60566-860-4.ch011
APA
Loureiro-Koechlin, C. (2010). Online Communities: People and Processes. In Cordoba-Pachon, J. R., & Ochoa-Arias, A. E. (Eds.), Systems Thinking and E-Participation: ICT in the Governance of Society (pp. 174-185). IGI Global. http://doi:10.4018/978-1-60566-860-4.ch011
Chicago
Loureiro-Koechlin, Cecilia. "Online Communities: People and Processes." In Systems Thinking and E-Participation: ICT in the Governance of Society. edited by Jose Rodrigo Cordoba-Pachon , and Alejandro Elias Ochoa-Arias, 174-185. Hershey, PA: IGI Global, 2010. http://doi:10.4018/978-1-60566-860-4.ch011
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