MLA
Rule, Colin, and Mark Wilson. "Online Resolution and Citizen Empowerment: Property Tax Appeals in North America." Revolutionizing the Interaction between State and Citizens through Digital Communications, edited by Sam B. Edwards III and Diogo Santos, IGI Global, 2015, pp. 200-222. https://doi.org/10.4018/978-1-4666-6292-6.ch011
APA
Rule, C. & Wilson, M. (2015). Online Resolution and Citizen Empowerment: Property Tax Appeals in North America. In S. Edwards III & D. Santos (Eds.), Revolutionizing the Interaction between State and Citizens through Digital Communications (pp. 200-222). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-4666-6292-6.ch011
Chicago
Rule, Colin, and Mark Wilson. "Online Resolution and Citizen Empowerment: Property Tax Appeals in North America." In Revolutionizing the Interaction between State and Citizens through Digital Communications, edited by Sam B. Edwards III and Diogo Santos, 200-222. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6292-6.ch011
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