Organizational Change through Information Systems: Metavision-Project Management Model in Internet Banking

Abstract

The strategic reorientation in the new relational economy has been emphasizing the importance of IS/ICT in organizational adaptation to change. In the banking sector, the centrality of the customer, the new distribution channels availability, the time-to-market reduction has made emerge the need of preparation and management change through coordinated and coherent combination of three vital axes to organizational success: business performance, information management, and information technology supporting. In this domain, the development of new distribution channels for banking products and services are presented as e-revolution challenges in strategic nature of banking activities, forcing it to rethink business models established. In this sense, Metavision, the project management plan, provides a framework to guide the development of a reactive organization and provides a method for driving all the associated change in this chapter.