The Organizational Characteristics of Knowledge-Centricity

The Organizational Characteristics of Knowledge-Centricity

Jonathan Pemberton (Northumbria University, UK) and George Stonehouse (Northumbria University, UK)
Copyright: © 2004 |Pages: 25
DOI: 10.4018/978-1-59140-281-7.ch006
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Knowledge focused organizations are knowledge-centric, a term that embodies the creation and management of knowledge but embedded as an integral element of an organization’s strategy and performance. By devising an organizational characteristics matrix, this chapter identifies a number of essential and desirable features that comprise a knowledge-centric business. The matrix is then applied to a case study company, Black and Decker, and more specifically its European Design Center, to examine the extent to which the organization can be viewed as knowledge-centric. While the use of this first-iteration matrix is a useful mechanism for gauging knowledge-centricity, the chapter concludes with a critique of its potential limitations, with suggestions as to how it might be refined further to give a more illuminating assessment of an organization’s knowledge capabilities.

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