Organizational Transformation in Developing Economies by New and Emerging Information Systems: The Usage, Transformations, Impacts, Benefits, and Management

Organizational Transformation in Developing Economies by New and Emerging Information Systems: The Usage, Transformations, Impacts, Benefits, and Management

Samuel Anim-Yeboah (Business School, University of Ghana, Ghana & Sims Technologies Ltd., Ghana)
DOI: 10.4018/978-1-7998-2610-1.ch009

Abstract

New and emerging information systems are significantly transforming organizations through new business models, opportunities, products, and services. This chapter highlights the new and emerging information systems (IS), their usage, and how they drive organizational transformation. The DeLone and McLean Model of IS Success was used as a theoretical lens to discuss existing literature on organizational transformation arising from new and emerging IS. While some organizations succumb to the introduction of the new and emerging IS with its disruptive nature, others tend to manage the changes introduced through new business models, appropriate infrastructure, skills, knowledge, enhanced data security, and effective communication. The chapter contributes to the scholarship and practice of digital transformation of organizations in developing economies.
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Introduction

Organizations are significantly transformed by the unceasing use of Information Systems (IS). The development and continued innovations in the field of IS have disrupted, almost wholly, how an organization’s activities are being conducted. In the recent past, many organizations that were operating with manual systems have embarked on a partial or complete migration to digital information systems through what is termed as digital migration or digital transformation. Digital migration has enabled organizations to improve their competitiveness since the dynamics in the markets have increasingly changed over time, forcing organizations to improve their operating techniques or else face extinction.

Individuals and organizations are challenged with new and emerging technologies as they are rapidly being introduced to the current computer and digital era, which is transforming people’s lives and thinking and also changing organizations (Pettenati & Cigognini, 2018). The decision to migrate to digital space by organizations that were previously operating with manual systems would be a very uninviting risk. This is because digitalization could block all the customers that are not knowledgeable about the use of the technology. Meanwhile, organizations that migrate to the use of new and emerging technologies improve their efficiency, irrespective of the industry type. Hence, their respective consumers have increased with the introduction of such technologies in the market.

With hastened globalization and inevitable market changes, organizations that were established before the introduction of innovative IS have had to improve their systems. This is done in order to be at the same level as the new ones and offer significant market competitiveness to new brands that are being introduced in the market (Archibugi & Michie, 1997). The digital migration is necessitated by the fact that in recent times Information Technology (IT) is at the center of how business is done and how the business model itself evolves. Additionally, organizations cannot shun away from the digitization processes unless the organizations are no longer interested in making substantive profits. The organizational transformations due to new and emerging information systems have led to the significant growth of developing economies as a result of the emergence of entirely new business fields when such technologies are embraced. This outcome has widened the capabilities of organizations, whereby new operations are introduced to meet changing demands from consumers. Notably, the transformations have also been necessitated by the inevitable need to endure market dynamics. Most organizations integrate IS in their operational systems to improve service delivery to their consumers. Apart from the improvement of the previous operations and services of existing organizations, new organizations altogether have also emerged in developing economies. With increased employment opportunities being created by these new and emerging IS, the developing economies have increased their development potential.

It is also important to mention that organizations must develop measures to ensure seamless transformation when new and emerging IS are introduced. The significance of managing the transformation is to ensure that the workers become conversant with the new ways of operating and that there is no misuse of these technologies, which have the potential of denting the organization’s position in the market. Therefore, management of such emerging technologies like social media platforms is essential because once incorrect or malicious information is relayed through such platforms, it is almost impossible to retract it when it has already reached millions of users. The new and emerging IS have led to positive organizational transformations that have increased competitiveness, output quality, and efficiency.

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