MLA
April, Alain, and Claude Y. Laporte. "An Overview of Software Quality Concepts and Management Issues." Software Applications: Concepts, Methodologies, Tools, and Applications, edited by Pierre F. Tiako, IGI Global, 2009, pp. 222-241. https://doi.org/10.4018/978-1-60566-060-8.ch019
APA
April, A. & Laporte, C. Y. (2009). An Overview of Software Quality Concepts and Management Issues. In P. Tiako (Ed.), Software Applications: Concepts, Methodologies, Tools, and Applications (pp. 222-241). IGI Global. https://doi.org/10.4018/978-1-60566-060-8.ch019
Chicago
April, Alain, and Claude Y. Laporte. "An Overview of Software Quality Concepts and Management Issues." In Software Applications: Concepts, Methodologies, Tools, and Applications, edited by Pierre F. Tiako, 222-241. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-060-8.ch019
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