Performance Measurement and Evaluation of E-Government and E-Governance Programmes and Initiatives

Abstract

This chapter explores the ways in which e-government and e-governance have been and can be evaluated and how performance measures can be developed in this field . It begins by examining the aims and objectives of e-government and e-governance, as highlighted by a number of different international bodies and governments of OECD member countries. The chapter then explores some key issues in the performance measurement of e-government and e-governance, and the options for performance indicators for e-government and e-governance. It goes on to consider the scope for evaluation of e-government programmes and initiatives, and possible frameworks by which such evaluation might be undertaken. Finally, it sets out some interim conclusions and recommendations for a range of different stakeholders.