Performance Measurement Systems

Abstract

Up to now, this book has shown readers the important components in formulating a successful strategy and good decision-making processes. Now imagine the challenge of implementing a strategy formulated in a company such as Microsoft, with subsidiaries in many countries and a legion of collaborators! How can one ensure that the strategy not be lost in the implementation? This chapter intends to touch on issues related to the strategic alignment of the organization to effectively implement the outlined strategy, as well as the elements, which are important to developing performance measurement systems to monitor and measure the results obtained from the strategy in process.