MLA
Praeg, Claus-Peter, and Dieter Spath. "Perspectives of IT-Service Quality Management: A Concept for Life Cycle Based Quality Management of IT-Services." Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by M. Gordon Hunter, IGI Global, 2010, pp. 534-560. https://doi.org/10.4018/978-1-60566-677-8.ch036
APA
Praeg, C. & Spath, D. (2010). Perspectives of IT-Service Quality Management: A Concept for Life Cycle Based Quality Management of IT-Services. In M. Hunter (Ed.), Strategic Information Systems: Concepts, Methodologies, Tools, and Applications (pp. 534-560). IGI Global. https://doi.org/10.4018/978-1-60566-677-8.ch036
Chicago
Praeg, Claus-Peter, and Dieter Spath. "Perspectives of IT-Service Quality Management: A Concept for Life Cycle Based Quality Management of IT-Services." In Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by M. Gordon Hunter, 534-560. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-677-8.ch036
Export Reference