MLA
Whitworth, Brian. "Politeness as a Social Software Requirement." Virtual Communities: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2011, pp. 519-536. https://doi.org/10.4018/978-1-60960-100-3.ch210
APA
Whitworth, B. (2011). Politeness as a Social Software Requirement. In I. Management Association (Ed.), Virtual Communities: Concepts, Methodologies, Tools and Applications (pp. 519-536). IGI Global. https://doi.org/10.4018/978-1-60960-100-3.ch210
Chicago
Whitworth, Brian. "Politeness as a Social Software Requirement." In Virtual Communities: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 519-536. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-100-3.ch210
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