MLA
Altinkemer, Kemal, and Kerem Tomak. "Pricing and Service Quality in Electronic Commerce." Managing Business with Electronic Commerce: Issues and Trends, edited by Aryya Gangopadhyay, IGI Global, 2002, pp. 100-115. https://doi.org/10.4018/978-1-930708-12-9.ch006
APA
Altinkemer, K. & Tomak, K. (2002). Pricing and Service Quality in Electronic Commerce. In A. Gangopadhyay (Ed.), Managing Business with Electronic Commerce: Issues and Trends (pp. 100-115). IGI Global. https://doi.org/10.4018/978-1-930708-12-9.ch006
Chicago
Altinkemer, Kemal, and Kerem Tomak. "Pricing and Service Quality in Electronic Commerce." In Managing Business with Electronic Commerce: Issues and Trends, edited by Aryya Gangopadhyay, 100-115. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-930708-12-9.ch006
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