MLA
Romano Jr., Nicholas C., and Jerry Fjermestad. "Privacy and Security in the Age of Electronic Customer Relationship Management." Information Security and Ethics: Concepts, Methodologies, Tools, and Applications, edited by Hamid Nemati, IGI Global, 2008, pp. 3045-3066. https://doi.org/10.4018/978-1-59904-937-3.ch204
APA
Romano Jr., N. C. & Fjermestad, J. (2008). Privacy and Security in the Age of Electronic Customer Relationship Management. In H. Nemati (Ed.), Information Security and Ethics: Concepts, Methodologies, Tools, and Applications (pp. 3045-3066). IGI Global. https://doi.org/10.4018/978-1-59904-937-3.ch204
Chicago
Romano Jr., Nicholas C., and Jerry Fjermestad. "Privacy and Security in the Age of Electronic Customer Relationship Management." In Information Security and Ethics: Concepts, Methodologies, Tools, and Applications, edited by Hamid Nemati, 3045-3066. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-937-3.ch204
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