MLA
Romano Jr., Nicholas C., and Jerry Fjermestad. "Privacy and Security in the Age of Electronic Customer Relationship Management." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 1279-1301. https://doi.org/10.4018/978-1-59904-943-4.ch105
APA
Romano Jr., N. C. & Fjermestad, J. (2008). Privacy and Security in the Age of Electronic Customer Relationship Management. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1279-1301). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch105
Chicago
Romano Jr., Nicholas C., and Jerry Fjermestad. "Privacy and Security in the Age of Electronic Customer Relationship Management." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 1279-1301. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch105
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