Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region

Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region

Flavio Corradini (University of Camerino, Italy)
DOI: 10.4018/978-1-61520-967-5.ch067
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Abstract

The quality assessment of e-government services is more and more emerging as a key issue within public administrations. Ensuring a proper quality of digital services is mandatory to satisfy citizens and firms’ needs and to accept the use of ICT in our lives. We propose a methodology for quality assessment that takes e-government quality features into account. We also define a reference model to provide a single quality value starting from a set of service parameters. To validate our approach we assess the goodness of the ‘TecUt’ shared services management system.

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