Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand

Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand

Sivaporn Wangpipatwong (Bangkok University, Thailand), Wichian Chutimaskul (King Mongkut’s University of Technology Thonburi, Thailand) and Borworn Papasratorn (King Mongkut’s University of Technology Thonburi, Thailand)
Copyright: © 2010 |Pages: 17
DOI: 10.4018/978-1-60566-982-3.ch071

Abstract

This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of e-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.

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