E-Readiness in IT/IS Implementation: A Benchmarking Analysis Based on 100 Case Studies

E-Readiness in IT/IS Implementation: A Benchmarking Analysis Based on 100 Case Studies

Ayman Altameem (University of Bradford, UK) and Mohamed Zairi (University of Bradford, UK)
DOI: 10.4018/978-1-61350-311-9.ch010


This study is an attempt to bridge the gap in the existing literature by exploring the critical factors that affect IT adoption through a comprehensive benchmarking analysis, using secondary cases. The IT adoption in 100 organizations indicated in the literature, were scrutinized in all the cases analyzed in order to arrive at the most critical factors affecting IT adoption, as well as their degree of criticality. The study identifies twenty-four critical factors that must be carefully considered in IT adoption to attain successful outcomes.
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Failures In It/Is Implementation: What Are The Readiness Issues?

More or less everything in the world has both successes and failures. Throughout the world, organizations are investing enormous resources in IT in order to increase their market share (Lauria and Duchessi, 2007) and there is evidence of its positive impact in various organizations (O’Brien and Al-Biqami, 1999; Osei-Brysona and Kob, 2004). However, adopting IT is often expensive and risky (Kumar, 2002; Zee, 2002; Milis and Mercken, 2004; Rodriguez-Repiso et al., 2007) and track records show discouraging outcomes.

Instead of gradually dropping over time, the IT project failure rate remains high (Booty, 1998). Keil, Mann and Rai (2000) note that 30-40% of all projects are less successful than promised and at least one in four projects (25%) ends in failure. Furthermore, a 2003 survey conducted by Oxford University and Computer Weekly in the UK shows that more than 80% of IT projects were considered a failure (Sauer and Cuthbertson, 2003).

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