MLA
Chai, Sangmi, et al. "Repeated Use of E-Gov Web Sites: A Satisfaction and Confidentiality Perspective." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2007-2025. https://doi.org/10.4018/978-1-59904-947-2.ch152
APA
Chai, S., Herath, T. C., Park, I., & Rao, H. R. (2008). Repeated Use of E-Gov Web Sites: A Satisfaction and Confidentiality Perspective. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2007-2025). IGI Global. https://doi.org/10.4018/978-1-59904-947-2.ch152
Chicago
Chai, Sangmi, et al. "Repeated Use of E-Gov Web Sites: A Satisfaction and Confidentiality Perspective." In Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, 2007-2025. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-947-2.ch152
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