MLA
Pettenati, Maria Chiara, et al. "Requirements Analysis and General Functional Model of Seamless, Citizen-Oriented Service Delivery." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2425-2451. https://doi.org/10.4018/978-1-59904-947-2.ch180
APA
Pettenati, M. C., Mugellini, E., & Abou Khaled, O. (2008). Requirements Analysis and General Functional Model of Seamless, Citizen-Oriented Service Delivery. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2425-2451). IGI Global. https://doi.org/10.4018/978-1-59904-947-2.ch180
Chicago
Pettenati, Maria Chiara, Elena Mugellini, and Omar Abou Khaled. "Requirements Analysis and General Functional Model of Seamless, Citizen-Oriented Service Delivery." In Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, 2425-2451. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-947-2.ch180
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