MLA
Gortmaker, Jeffrey,et al. "Requirements on Cross-Agency Processes in E-Government: The Need for Reference Model." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2363-2375. http://doi:10.4018/978-1-59904-947-2.ch176
APA
Gortmaker, J., Janssen, M., & Wagenaar, R. W. (2008). Requirements on Cross-Agency Processes in E-Government: The Need for Reference Model. In Anttiroiko, A. (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2363-2375). IGI Global. http://doi:10.4018/978-1-59904-947-2.ch176
Chicago
Gortmaker, Jeffrey and Marijn Janssen, and Rene W. Wagenaar. "Requirements on Cross-Agency Processes in E-Government: The Need for Reference Model." In Electronic Government: Concepts, Methodologies, Tools, and Applications. edited by Ari-Veikko Anttiroiko, 2363-2375. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-947-2.ch176
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