The Role of Subjective Computer Training and Management Support to Use Computers in Community Health Centers

The Role of Subjective Computer Training and Management Support to Use Computers in Community Health Centers

Farideh Yaghmaei (Shadeed Behesthi University of Medical Science and Health Services, Iran) and Rohan Jayasuriya (University of Wollongong, Australia)
DOI: 10.4018/978-1-60566-356-2.ch007
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There have been many changes to information systems in the last decade. Changes in information systems require users to constantly update their computer knowledge and skills. Computer training is a critical issue for any user because it offers great capabilities for the users. The purpose of this study was to measure the effect of subjective computer training and management support on computer attitude, computer anxiety, and subjective norms to use computers. The data was collected from community health centers staff. The results of the study showed that trained health staff as computer users had more favorable attitude, less computer anxiety, and more attention to others expectation (managers and policies of organizations) to use computers than untrained users. However, there were no relationships between management support on computer attitude, computer anxiety, and subjective norms. Lack of computer training of the majority of the health staff confirmed the need for more attention to this issue special in health centers.
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Definition Of Training And Computer Training

There is no explicit definition in the literature of computer training. By reviewing the literature and examining the different perspective, subjective computer training is defined by the researchers as:

  • 1.

    “Sensations and judgment of users regarding the process and product of a particular training activity”.

  • 2.

    “The internal feelings of users that is reflected from computer teaching and practice”.

  • 3.

    “Thought, perception and emotions of users about the process of obtaining knowledge, skills and attitude”.

Subjective computer training is the perception of users in relation to their computer training that only they can explain. The subjective training of individuals differs according to whether the training is successful or not and it can provide different perceptions of users. Some of these, such as positive and favorable perception toward computer training, can cause confidence of users (Robinson, 1990) to be more successful in their tasks and also may make them more enthusiastic about interacting with computers. Positive feelings toward computer training occur also when the process is successful. A person who is able to achieve success may be able to follow with further success (McClelland et al., 1953). However, others with negative perception toward computer training, may avoid to learn about and working with computers.



  • H1: Computer training is positively related to computer attitude.

Schiffman et al. (1992); Kappelman and Guynes (1995) from their studies, found that users’ computer training positively affected their attitude toward computers. The importances of computer training in providing positive computer attitude have been established by several studies (Igbaria and Chakrabarti, 1990; Igbaria, 1993).

Igbaria (1990), from a study on effectiveness of user computing, argued that users’ attitude toward computers was significantly affected by computer training. The user with computer training had more favorable attitudes toward computers and they tended to learn how to use computer system easily, but the user with negative attitudes, had difficulties in the learning process.

  • H2: Computer training is negatively related to computer anxiety.

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