MLA
Casaló, Luis V. "The Role of Trust, Satisfaction, and Communication in the Development of Participation in Virtual Communities." Virtual Communities: Concepts, Methodologies, Tools and Applications. IGI Global, 2011. 188-202. Web. 19 Apr. 2018. doi:10.4018/978-1-60960-100-3.ch114
APA
Casaló, L. V. (2011). The Role of Trust, Satisfaction, and Communication in the Development of Participation in Virtual Communities. In I. Management Association (Ed.), Virtual Communities: Concepts, Methodologies, Tools and Applications (pp. 188-202). Hershey, PA: IGI Global. doi:10.4018/978-1-60960-100-3.ch114
Chicago
Casaló, Luis V. "The Role of Trust, Satisfaction, and Communication in the Development of Participation in Virtual Communities." In Virtual Communities: Concepts, Methodologies, Tools and Applications, ed. Information Resources Management Association, 188-202 (2011), accessed April 19, 2018. doi:10.4018/978-1-60960-100-3.ch114
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