MLA
Karakostas, Bill, et al. "The Role of Virtual Communities in the Customization of e-Services." Virtual Communities: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2011, pp. 655-670. https://doi.org/10.4018/978-1-60960-100-3.ch218
APA
Karakostas, B., Kardaras, D., & Zichová, A. (2011). The Role of Virtual Communities in the Customization of e-Services. In I. Management Association (Ed.), Virtual Communities: Concepts, Methodologies, Tools and Applications (pp. 655-670). IGI Global. https://doi.org/10.4018/978-1-60960-100-3.ch218
Chicago
Karakostas, Bill, Dimitris Kardaras, and Adéla Zichová. "The Role of Virtual Communities in the Customization of e-Services." In Virtual Communities: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 655-670. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-100-3.ch218
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