MLA
Lertpittayapoom, Nongkran, and Souren Paul. "The Roles of Online Intermediaries in Collective Memory-Supported Electronic Negotiation." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 1831-1847. https://doi.org/10.4018/978-1-61520-967-5.ch112
APA
Lertpittayapoom, N. & Paul, S. (2010). The Roles of Online Intermediaries in Collective Memory-Supported Electronic Negotiation. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 1831-1847). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch112
Chicago
Lertpittayapoom, Nongkran, and Souren Paul. "The Roles of Online Intermediaries in Collective Memory-Supported Electronic Negotiation." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1831-1847. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch112
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