MLA
Ong, Chorng-Shyong, and Shang-Wei Wang. "E-Service and Organizational Change: A Process Model." E-Commerce for Organizational Development and Competitive Advantage, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2013, pp. 191-203. https://doi.org/10.4018/978-1-4666-3622-4.ch010
APA
Ong, C. & Wang, S. (2013). E-Service and Organizational Change: A Process Model. In M. Khosrow-Pour, D.B.A. (Ed.), E-Commerce for Organizational Development and Competitive Advantage (pp. 191-203). IGI Global. https://doi.org/10.4018/978-1-4666-3622-4.ch010
Chicago
Ong, Chorng-Shyong, and Shang-Wei Wang. "E-Service and Organizational Change: A Process Model." In E-Commerce for Organizational Development and Competitive Advantage, edited by Mehdi Khosrow-Pour, D.B.A., 191-203. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3622-4.ch010
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